Navigating the Telehealth Neighborhood: A Guide to Telehealth Access for Digital Navigators

Welcome to “Navigating the Telehealth Neighborhood: A Guide to Telehealth Access for Digital Navigators”! This course was created with digital navigators in mind, but is a great introduction to telehealth for anyone assisting a learner, patient or loved one in accessing telehealth. From the basics of telehealth, to helping others find resources for their telehealth appointment, we hope this training will “navigate” you in the right direction!

The course is divided into 3 main sections. To begin, we will take you through the who, what, when, where, why and how for telehealth, as well as provide you with some basic background and information on telehealth and digital navigation. Next, you will find a multitude of resources from properly vetted partners that will assist you with navigating a participant through the telehealth process. Last, we will take you through a series of process maps with key questions and answers for the participant you are assisting with telehealth, which will help you guide them to and through receiving care through telehealth.